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Branch:Customer Service Officer

Branch:Customer Service Officer

Axis Bank
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Shamli, Uttar Pradesh
Customer Service Officer - Job role description
Customer Service and Operations : Responsible for timely processing of bank transactions like
  • Funds transfer
  • Cheques
  • Opening of accounts
  • Reconciliation of office accounts
  • Ensuring timely resolution of customer queries and improving customer service levels.
Sales : Conducts outbound marketing calls and scouts for new leads and referrals to generate business Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.
Compliance Compliance to the bank's rules - internal guidelines, processes and procedures Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business
Axis Bank - 21 hours ago - save job - Is there a problem with this job? - original job